What the heck happened

So I had a book all completed and it crashed.. the opened it and it crashed and so on and so on … restarted my computer and so on and reinstalled it… this has been going on for weeks. I asked for help they say call and I was on the line waiting for 45 minutes. This is so frustrating I have groupons that have now expired and a free book that has too and a 100 page book somewhere in my computer that will not pull up.. anyone figured this out yet.. it is driving me to another company.!!!!!!!!!!!!!!!!!!!!!!!

Sherphoto about MyPublisher