Oustanding Product Support

Shortly after I upgraded to Yosemite I submitted an order for a 100 page book produced under an earler version of MyPublisher. Since this version was incompatible with Yosemite, it could not be printed. I received an e-mail from MyPublisher with a link to the later version (7.2.1.3230) but it would not open. I contacted their support where a young woman appropriatetely named Angel walked me through a process which safely uninstalled the APP store version, replaced it with the current one, all of my projects reappeared and I was able to re-submit the order.

This was not an easy process and at one point I missed a step and we had to start again. They were endlessly patient and it all worked.

This had lost so much time that I realized I could not receive the books by Thanksgiving when it was my intention to gift them. MyPublisher went that extra mile and overnighted the order at THEIR expense to make this possible.

These people really stand behind their product and the support was outstanding.

Experiences like this create loyal customers.

5.11 Leader about MyPublisher